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The Patient Portal—Help or Hindrance?

Just Want to Talk | Last Active: Feb 17 12:10am | Replies (227)

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@becsbuddy

@mikaylar I can imagine that you’re upset that the doctor didn’t speak to you after surgery. Was this surgery in a hospital or outpatient surgery center? You might call back to the hospital/surgery center and ask to speak with the patient representative. Their job is to listen to you, explain hospital protocols, and talk to physician. They are, basically, a go-between.
Were there any complications or problems that you needed to talk to the doctor about?

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Replies to "@mikaylar I can imagine that you’re upset that the doctor didn’t speak to you after surgery...."

It was a 1 day procedure in the hospital and the of the best in Philadelphia, might I add, Penn. It was 2 weeks later that the nurses assistant had a telemed with me to tell me exactly what the doctor did during surgery - 2 freakin weeks!! I saw this surgeon for consultation a month before surgery for 15 minutes and 3 minutes before surgery when she talked to the anesthesiologist. That's it. I assumed the surgery went well or I would have heard before 2 weeks but who knows.