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The Patient Portal—Help or Hindrance?

Just Want to Talk | Last Active: Feb 17 12:10am | Replies (227)

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@mikaylar

I think the doctors like portals so they don't have to deal with us verbally. They can answer when they feel like it. My neurologist took over a week to answer in one instance. I just hate everything about trying to get care these days. I just had a surgery. I met the doctor at our consultation for 15 minutes before the surgery, then she looked in for 3 minutes before the surgery and spoke mainly to the anesthesiologist. She never came in after the surgery and I had to wait 2 weeks until the nurse called me to see how I was. I will probably never see or talk to the doctor again. Has anyone else experienced this?
Mikayla

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Replies to "I think the doctors like portals so they don't have to deal with us verbally. They..."

@mikaylar I can imagine that you’re upset that the doctor didn’t speak to you after surgery. Was this surgery in a hospital or outpatient surgery center? You might call back to the hospital/surgery center and ask to speak with the patient representative. Their job is to listen to you, explain hospital protocols, and talk to physician. They are, basically, a go-between.
Were there any complications or problems that you needed to talk to the doctor about?

i know other who have experienced similar situation to yours... I am now an older person who remembers going into hospital, getting a bed and ready for the procedure the next day, and for however many days in hospital the doctor came by to see how you were - the morning rounds....then those drs went on to their afternoon private-type practices in the afternoons etc. ; and forget now but when had babies I think it was one or two weeks in hospital... now I think can go in and out same day? i can understand cut backs etc. but it seems a lot of responsibility for aftercare is falling on nurses or psw's but my adult daughter works in entirely different field and says its the thing now to 'delegate" .... even when I asked my nurse practitioner about referring me to a neurologist I had seen before she said 'you phone him' !! So why have 2 or 3 receptionists - I feel and am keeping track of my patient records, data, when get copies of blood work I have to ask about results etc, and am not criticizing but questioning, its the way of the world these days.... and IMO COVID changed everything! My husband's oncologist said he liked working from home and going into hospital only one day a week - so obviously not now seeing as many patients face to face; but was it necessary for him to be at the hospital 5 days a week, i dont know... but it IS the future and we somehow have to grin and bear it. Hope you feel better soon.

@mikaylar: Yup, happened to me as well. Consultation with surgeon for lumpectomy - maybe 15 minutes in office. Day of surgery (still with COVID protocol, mask on my face at all times) he waltzes in about 40 minutes behind schedule, says “hey”, scribbles something on my right shoulder, and that was it. Post surgery consult a few days later was with a very nice PA, never saw the surgeon again. And - because of numerous delays, recovery rooms were full, so I went from that immediate “waking-up” station/stage straight out the door.

When I got the appointment with my breast cancer surgeon, she sent a letter out giving her contact info as well as that of her nurse and two nurse practitioners. In the letter, she clearly stated that I would see her on the day of surgery but not after unless absolutely necessary. All of my follow ups have been with her staff.