Connect
← Return to Cochlear smart app problems
Discussion
Hearing Loss | Last Active: Nov 14, 2022 | Replies (8)
Comment receiving replies
Hi Richard, sorry to hear that you have problems with the app. My first concern is that you may have access to setting which should have not been applied until about a month after the install of you device. Is your device the Osia? If so I can try to assist, see photo below.
Replies to "Hi Richard, sorry to hear that you have problems with the app. My first concern is..."
Connect
Hello
Thank you for the reply. I believe my processor is the Nucleus 7.
I have resolved the problem by deleting the app, powering down my phone, powering up my phone and finally downloading the app again.
That seemed to get me back to where I was.