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@caretakermom

@keggebraaten, I have already spoken with our nurse coordinator and she said to talk to Billing which I already have and they have not been helpful. I need to talk to someone who is in charge of the claims submittal to insurance and find out on what basis they are using to bill out-of-network. It's as though they totally disregarded our benefits that our secondary insurance provides. How do I get in touch with the people who does the claim submittals? Are they located in Rochester?

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Replies to "@keggebraaten, I have already spoken with our nurse coordinator and she said to talk to Billing..."

@caretakermom - would you be able to send me an email (or private message) so we can discuss this and I can provide you with names and direct phone numbers? I would need the name of the patient and date of birth or clinic number as well, which is the purpose for the private message. I work for the Transplant Center in Rochester, but am able to connect you with Arizona or Florida teams as well, depending upon where the transplant occurred. My email address is: transplant-rst@mayo.edu. Thank you!