@gastrogirl, first of all, I want to say - I hear you.
I'm very sorry that the Office of Patient Experience was not able to resolve the issue in a way that helps you feel confident in the care that you are receiving and that you felt attacked. Rapport and "fit" between a patient and the care provider is important to build trust and confidence and to be successful in managing challenging chronic conditions like the ones you face.

Patients are assigned according to medical need. There is no difference whether you self-referred or a physician referred you to Mayo Clinic. The Mayo Clinic model means that your care is reviewed by a team of experts. Whether your main provider is a nurse practitioner or a physician, your Mayo Clinic team will be hand-picked according to your unique needs. It likely includes specialists within and across departments to evaluate your condition from fresh perspectives.

Given the current strain on the medical system throughout the nation at the moment, it may not be simple to change providers within or outside of Mayo Clinic.

How might we strategize ways to get off to a better start with the nurse practitioner? Is that an option to try?