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Getting messages on the Mayo Clinic patient portal

Visiting Mayo Clinic | Last Active: Dec 5, 2019 | Replies (15)
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@bnlc

Hi - I am trying to leave a message in the portal but the error message comes up that no recipients available. How do I message someone that we need some medical questions answered

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Replies to "Hi - I am trying to leave a message in the portal but the error message..."
Colleen Young, Connect Director | @colleenyoung | Oct 4, 2022

@bnlc, how frustrating. Here are a couple of places to get help.

If you think it is a technical issue with Patient Online Services (patient portal), you can review these helpful tips https://signup.mayoclinic.org/help?ApplicationID=6fd03569-c4c9-439c-bbcb-931305671b6d or contact POS tech support
Phone: 877-858-0398
Online form: https://onlineservices.mayoclinic.org/patientonlineservices/external/support

To get personal help with setting up your account with Patient Online Services or to trouble shoot, contact Mayo's Concierge Services. https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
Phone: 507-538-8438
Email: concierge@mayo.edu

Let me know if you get through and find out what isn't working right.

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Lori, Volunteer Mentor | @loribmt | Oct 4, 2022

Hi @bnlc
That’s odd. Usually when you click on Send a Message in portal, it will take you to a menu about “What would you like to do” and gives you an option of Ask a Medical Question. If you click that option it takes you to: What type of medical question, such as non-urgent, followup, test result, care plan, etc.

When you click on one of those options it will take you to your team. That might be the key however, have you actually been seen by a doctor or NP at Mayo? If you haven’t, there is no one to write to yet.
Are you a new patient to Mayo?

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