@kamama94 we started using HyVee aisles online at the start of the COVID pandemic to order groceries. We have had them delivered but mostly just mask up and pick them up ourselves. We also use the HyVee pharmacy for prescriptions so we have to venture out anyway to pick those up. Never considered if pharmacy delivery was an option? We have experienced the same problems as you with the Website search, the so called substitutions, and getting receipts. My husband is a computer geek and I am so thankful for him. We do have computer, printer, ink and paper but he usually just refers to the online receipt if we have any issues with the order (which is often). Our last order was missing over half the items and there was no effort made by the shopper to substitute something else. This was for really basic stuff like bread! (Trying to follow dietary needs for diabetes and CKD make it even more difficult!!)