Colleen,
Thank you for replying and your support. Unfortunately it's not that I can't navigate portal or need transportation help. It's that the portal prevents effective communication that anyone is held accountable for. Questions are left unanswered for weeks, when I do receive a response I'm always told let me speak with the Dr and get back to you. The follow up call never comes. I understand everyone is busy and overwhelmed. But so are Mayo patients. I'm afraid to use the Office of Patient Experience because I don't want to be dropped by Mayo for complaining. I came to Mayo for a "Comprehensive" approach to epilepsy treatment. New to epilepsy in my 40s and it's been scary. The portal provided me MRI results & Dr notes that increased anxiety and I couldn't get any response about the reports for months. Sorry to vent but truly desperate for care. Yes, please include me if a survey you see appropriate becomes available.