@seekingsupportjax, let's see if I can point you to the right places to get the answers you need. I'm sorry to hear that the portal is an obstacle to your getting the care you deserve.

Here are a couple of services available to you and all Mayo patients that people may not know about:

1. Mayo Concierge Services
https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
The Concierge Services are well known for helping people with finding accommodation, transportation, mobility assistance, etc. There are other services too, like helping patients access and navigate your Patient Online Services account (aka patient portal).

Contacting Concierge Services
By phone 7 a.m. to 6 p.m. CT, Monday-Friday: 507-538-8438
Email: concierge@mayo.edu
Online: Request Concierge Services http://cdforms.mayoforms.org/mayocliniccom-ahbyn/pages/c9d36544cef4e41180d800155dcfc10f.html

2. Office of Patient Experience
https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Staff at the Office of Patient Experience address concerns about your care experience at Mayo Clinic, including issues with the patient portal communications and information.

Contacting Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

I hope that either or both of these services are helpful to you specifically, @seekingsupportjax.

Our design team often seeks patient feedback in requests that started this discussion thread in July for primary care. I'd welcome your feedback in a future design review if your interested. Let me know.

However, I want you to get your specific concerns addressed sooner. I hope that either or both of these services are helpful to you specifically, @seekingsupportjax.