I worked @ fda in a prior life. If you live in a large metropolitan area there will be a field office . Back then you could file a drug or food complaint and the investigative staff would follow up on it. Likely more able to speak to a human rather than a menu there.

May have posted a reply in wrong area earlier. It said I worked @ fda in a prior life. Back then there were field offices in 14 or more large cities. We routinely investigated adverse drug reactions and other complaints. You would be more likely to speak to a human rather than a menu there.