Hi Jacqueline,
Please call Mayo Clinic in Jacksonville directly to inquire about your records.

Here's the appointment number 904-953-0853.
Or call
Mayo Clinic Spine Center
4500 San Pablo Road
Jacksonville, FL 32224
Phone: 904-953-0775

All the best with your appointment. You may also wish to join the discussion with other members in the Spine Health support group here: https://connect.mayoclinic.org/group/spine-health/