← Return to Telephone Medical Information Review phone call

Discussion

Telephone Medical Information Review phone call

Visiting Mayo Clinic | Last Active: May 29, 2023 | Replies (21)
Comment receiving replies
@mntwins808

An appointment showed up in my Patient Portal saying Telephone Medical Information Review. The time they gave me is not a good time but I see no way to change the time. Who sets this up? I'm not new to Mayo and am not new to either department I'm scheduled for in July. I always do my pre check-ins and my medicine list is updated. Are these calls on time and how long do they take? What exactly are they looking for? And why can't I change the time? This is so strange.

Jump to this post

Replies to "An appointment showed up in my Patient Portal saying Telephone Medical Information Review. The time they..."
Colleen Young, Connect Director | @colleenyoung | Jun 24, 2022

@mntwins808, as you likely read from @roch's post, you'll know that Telephone Medical Information Reviews were recently added to improve the flow of your appointment and to save you and your team time. See her initial post to learn more about what is asked during the information Review https://connect.mayoclinic.org/discussion/telephone-medical-information-review-phone-call

I'm surprised that you are not able to request a different time. I suggest calling the Appointment Office to find out how. See the numbers for all campuses here: https://www.mayoclinic.org/appointments

Alternatively, Concierge Services may be able to help: https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services

I'm going to see what I can find out too. If you find out how to reschedule before I get back to you, please let me know what you found out.

VIEW AND REPLY
Laurie, Volunteer Mentor | @roch | Jun 24, 2022

I had a pre-appt call on Thursday, took less then 5 minutes. Asked about allergy's, meds and any implant devices.

I suggest tying Colleen advice to call appointment desk and ask about rescheduling.

It is my understanding, that if for some reason the phone call does not happen, it does not effect you regular in person appointment.

The pre-appointment phone call is just Mayo trying to streamline the process.

So if you can not reschedule or miss the phone call, I would not worry about.

Laurie

VIEW AND REPLY