Hello @staceycddn,

I can hear the frustration in your words and I can understand your wanting some answers for your daughter. At this age, she certainly does need some answers.

I'm not sure about Mayo's appointment system, but I'm wondering if you tried going to another campus (Arizona or Florida) if you might get a different response. Once again, I don't know for sure if this would make a difference, but it might be worth a try.