Hi Colleen. She is getting the standard form letter (email) stating that demand is higher than their appointment capacity. She was denied by the Neurology MS department, was requested to send in a medical summary for re-review in general neurology, and was then denied by them as well. They recommended she reapply again for Internal Medicine since they would then have the ability to refer her out to any specialty areas, but again she got the standard email denial response. She has been assigned an ID # so that the summary has been accessible in her Mayo record. I’m at a loss what to do, and frankly she is losing all hope.

This isn’t an insurance issue, we would be self pay. There is clearly a high need here, and a very unclear medical picture that nobody can figure out. I believe in my heart that Mayo can help her, but we can’t seem to get a foot in the door.