@johnbishop @88lance I don't know if there is a patient portal account set up yet when someone is applying to be a Mayo patient. I remember my patient portal was set up after I got the call that I was accepted as a patient. I know they set up a temporary account number for records to be sent in, and later it is converted to a permanent account. I've also wondered if it could be a new person there who may not understand the issues and is making mistakes. I would think it would be so much easier to use a file transfer site like Dropbox or Google Drive. Google Drive is free for 15 G of storage and all you do is make a folder there and upload your files into it, then share that folder which e-mails a link to someone who then has access to download it. I do this all the time to share files with people I work with. This way everything could be organized and together in one place.