@88lance My gosh, what a comedy of errors. Mayo has an office of people who handle files and records that are sent in, and you may be talking to one of them. When I sent in records, the nurse from Neurosurgery triage called me and I arranged with her to send in records for a specific doctor and I sent everything US mail noting my temporary patient account number on everything. I sent copies of MRIs on disc. It will still go to the office to be uploaded, but will be organized and requested by the medical people. They will upload records and imaging in the system so it can be reviewed by the doctors looking at your case. That would be so much easier. E-mail can do weird things sometimes and always has a maximum file size for attachments, and for unknown reasons, it can end up in a spam folder in the recipients e-mail. If you came to an appointment with a new imaging CD or other records, the nurse would upload that to the system. When I came for my first appointment, they handed me a manila envelope of my records that had been mailed in so I could take them to all the appointments. I took an appointment in a few days from a cancellation, so maybe there was not time for the records office to do their thing, just a guess.

What I recommend is to call the department of the doctor you want to see. The doctor's phone number is listed on the website and will be a department secretary or nurse who may answer that. If you tell them how much trouble you're having, they will probably tell you how to mail it all in instead. Don't send your only imaging CD's; get copies made to mail in. Mayo will return them later, maybe months later, but they will.

When you talk to a person connected to the medical offices, I am sure they will gladly help you and will be friendly too. Then you can relax knowing everything has been sent together.