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Telephone Medical Information Review phone call
Visiting Mayo Clinic | Last Active: May 29, 2023 | Replies (21)Comment receiving replies
@roch Laurie, how do you feel about this? From where I sit, it seems like it will be a positive, so information is already in front of the team ahead of time, and there is more efficient use of everyone's time there.
I will be interested to hear your thoughts, and how it all plays out for you.
Ginger
Replies to "@roch Laurie, how do you feel about this? From where I sit, it seems like it..."
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@gingerw ,
To answer your question about how I felt about call, I was OK with phone call, but I am retired and it did not interrupt my day. If I had a busy schedule, was traveling or was in place unable to take a private call, I would not appreciate.
It does seem a duplication of pre-check-in I did on portal few days earlier. Same questions. Not sure why have to do both. They need to streamline so only have to do one or the other.
I did tell her I had reviewed my meds online and list was correct, so she did not make be go through my long list of meds.
Only thing covered in call not in pre-check-in portal questions is representative asking if I had any questions about upcoming appointment. If I was new to Mayo or not sure what to expect, that would be opportunity to ask questions.
If I have multiple appoints in different areas, I hope they do not expect me to do a phone call for each appointment.
Laurie