Hi @roch You bring up a good issue for sure! Just my personal opinion, but I'd say two things: First, I believe there is no "one size fits all" response to bad news. We need to adjust our words to how well we know the person and what the bad news is they are experiencing. Second, from my experiences after losing my wife I can say with 100% certainty, it was far, far better for my family and me if someone said anything as opposed to those who remained silent and never said anything to us. We never criticized anyone for the words they used to express their support, concern, love, etc.

In writing, I often begin with "I know words are inadequate at a time like this, however...."

Strength, Courage, & Peace