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Newly-diagnosed with Bronchiectasis and shocked

MAC & Bronchiectasis | Last Active: Feb 13, 2022 | Replies (13)

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@cila

Hi Sue, I just want to vent. I don’t know how to do it right just put it here. Called Mayo Clinic Jacksonville b/c these is closer to me tried to make appt. 2x already and talk to same lady and said their full. So I told her she can give me appt on waiting list but she was so ugly to me she said oh it’s you again. She remembers my name and she said I told you we don’t have anything ,won’t talk to me anymore and hung up. Thanks for reading these. Cila

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Replies to "Hi Sue, I just want to vent. I don’t know how to do it right just..."

Oh dear, Cila. That must've been an unexpected and unpleasant encounter. Even if capacity is full, you have come to expect (and deserve) good customer service from Mayo Clinic. I strongly encourage you to contact the Office of Patient Experience. They will want to know what happened and how this can be remedied to maintain our standards of service.

Mayo Clinic Office of Patient Experience
https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu