My experience with JH to date: The Pancreatic Cyst Clinic won't make an appt until its drs have seen a patient's medical records. All my medical records are online, but the Clinic won't access them by email (using a password generated by the forwarding institution). So I sent a disc and all reports by USPS overnight priority express mail with a return receipt request to the address given to me over the phone, the one that appears on the web site. I got the signed return receipt back, but heard nothing for 9 days so I called in the early morning. The Clinic did not have the records. The person on the phone was going to look for them, but did not have them by the end of the day. She suggested that I send them again to a satellite medical facility at a different address, and said she would pick them up herself. My impression so far: JH doesn't know what it's doing!