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Mayo Clinic pulmonology Jacksonville FL

MAC & Bronchiectasis | Last Active: Jan 7, 2022 | Replies (21)

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@pal131

Today I meet Dr B, an appointment that I made 2 months ago.
I got a note from them to fast, eat healthy, no alcohol the night before the appointment.
Dr B seemed surprised that I expected a blood test, and no other appointments were made. Last time I was given a line up of my appointments after talking with Dr. which included breathing test, sputum test, blood test, CT scan.
This was wasn’t done this time. I had blood, test today, tomorrow we stay in our hotel and no tests were able to scheduled tomorrow. Then the following day one test scheduled for 6:45 AM, another for 2:45PM.
I am very disappointed with what Mayo HAS NOT done for me.
I hope that can make up for their lack of preparation.
Sharon D

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Replies to "Today I meet Dr B, an appointment that I made 2 months ago. I got a..."

Hi @pal131, Sharon. I'm really sorry to hear about this. Were you able to talk to the schedulers to get things lined up better? Have you downloaded the patient portal? It can make some of this easier. If you haven't used the patient portal and would like some help with it, the Concierge Services can walk you through it. You can contact them here:

Mayo Clinic Concierge Services
https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
By phone 7 a.m. to 6 p.m. CT, Monday-Friday: 507-538-8438
Email: concierge@mayo.edu

I'll also encourage you to share your experience with the Office of Patient Experience. They will want to know about this. Here's how to reach them:
Mayo Clinic Office of Patient Experience
https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

Sharon, I feel the same way as you. Two appts ago, I had only a lung function test and none of the others that I used to get. I had wondered if it was due to cutbacks, or possibly not enough drs for all of the patients? Is it possible that covid has worn done everybody? Perhaps the medical profession is tired of dealing with all of the sickness. I also wonder if the Mayo feels like it's losing its roots as a research institution and becoming more of a routine care kind of place. I dunno. It def does not run as the well oiled machine that it once did.