Yeah, it seems patient experience is not what it used to be. Every time I did talk to the gastro NP she was like she never met me before. Can you portal message your primary care doc there and tell her this? I had docs put in test for me that I had to go under for and woke up and when going to the doc for results, found out they missed the test and the doc did not know why it was not done. Nobody there seems to know what the other person is doing and scheduling seems a mess too. The doc makes a note and tells you to do it, then you call to do so and are told not and never hear back. I am over it. I am only going to patient services to keep someone else from having the same experience as me.