Connect
← Return to How long does it take for referrals within Mayo?
Discussion
How long does it take for referrals within Mayo?
Visiting Mayo Clinic | Last Active: Nov 5, 2021 | Replies (13)Comment receiving replies
How frustrating to think your finally going to get answers / help, and then hear nothing.
Hard to know what is happening within depts at Mayo, but first impressions is something got lost in communications. Or the first provider is relying on Neurology to do follow up. But if that is case, they should be communicating that with you. You did not mention what dept your video appointment was with.
When you say you wrote to dr, did you do through Mayo's portal?
Can you ask to have another video appointment with original provider to go through results, why you were denied in one dept and your alternatives for Pain management.
If you still do not get a response, you can contact Patient Experience at https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Good luck,
Laurie
Replies to "How frustrating to think your finally going to get answers / help, and then hear nothing...."
Connect
Hi Laurie,
My original appointment was in genetics, and I had genetic tests done. The results have been in my patient portal for 2 weeks but I can't really interpret something like that. I wrote the physician through the portal and asked about the test results and if I needed to make another appointment with him to talk about them. I also asked about the pain rehab referral that I was told he would write. I have not received a response, but it has only been a week. I don't know what the "normal" response time is for these types of things.
I really don't know if I'm being impatient or if it is normal to wait this long for a referral and an answer to my questions. When I call the genetics department to ask about the referral (which I have done twice) secretaries tell me he needs to write the referral and that they will remind him.
Thanks for your response