@okwrangler. You called Social Services today and they told you to call 911.
How did you phrase your first statement to them? Did you simply say you couldn't walk, sit. stand etc., as you first told us? They may have assumed you were on the floor because you had fallen and needed 911 to send an ambulance. You need to take control of your situation and ask for what you NEED. How about calling them again and simply saying something like, "I'd like to be referred to a social worker." Then they would have something concrete to work with. Please try this, and please don't give up.
I hear you when you are so desperate for help but it's unproductive to cast out vague statements without saying strongly what you need and want. Can your wife phone for you? She might be able to be more objective when telling them of your situation and actually stating that you NEED a social worker.