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@colleenyoung

Hi all,
I believe we have solved the issue with the error page when trying to access the website by clicking VIEW & REPLY.
Please do the following:

1. Go to Connect's homepage here: https://connect.mayoclinic.org/
2. Login (if you're not already logged in).
3. Go back to the email notification and click VIEW & REPLY.

You should now be able to get to the messages as you usually do.

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Replies to "Hi all, I believe we have solved the issue with the error page when trying to..."

That worked, but will this extra step be necessary herein?

Good question, @boomerexpert
No, the extra step is only necessary once. Part of the issue was that people were no longer signed in. If you select the tick box "Keep me signed in" when signing in, you will no longer need to do this extra step. If you use a different computer or device, you will need to sign in again.

PS: If you are using a public or shared computer, like at a public library, then we advise that you do not tick the "keep me signed in" box.

I've always done that...when we close down our se (or at least for me) I must sign in when I reopen even when "keep me signed in" was chosen when I closed it down. FYI