I have designed and am fine tuning a usable belt to hold the external controls. The one provided appears to have been designed for different controls.
I have located the business card for an alternate representative whom I hope can be more helpful.
I have read every website, from other providers to other clinicians, that I can for info how SCSs are used trying to determine how/when to use mine.
And I have studied and rewritten the user pages in their manual to make it easier to understand. (The user manual reads for the most part like a sales promotion.)
And I did the same with both post surgery sheets which had left my highly intelligent caretaker scratching her head.

None of this should I have had to do.
And if I had had the least problem with pain relief, I would have thrown in the towel but…

As I have stated before the pain relief has been AMAZING.

It is sad such a good product is so poorly (in my circumstance and opinion) marketed.