Hi @sallysunshine,
Mayo Clinic offers both in-person and virtual care. Video and phone visits can be preferred options for some patients before, after or in place of face-to-face care. Virtual visits, or e-consults, have been especially helpful during the pandemic when travel and in-person visits are a challenge.

Mayo Clinic wants you to be a part of your care. If you are left with more questions than answers following your e-consult, I urge you to continue asking questions. You can:

A. Contact your care team with follow-up questions using Patient Online Services, Mayo Clinic's patient portal. You can login or create an account here: https://onlineservices.mayoclinic.org/content/staticpatient/showpage/patientonline

B. Speak with someone about your experience at Mayo Clinic's Office of Patient Experience. A Patient Experience staff person will help address concerns about your care experience here at Mayo Clinic. If you would like to share a concern, please complete the online feedback form (https://mccoreprodcrmextncast.blob.core.windows.net/$web/ShareAConcern.html) and someone will contact you within three business days. Or you can call or email them.

Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu