Carol, it is a big change, isn't it, to be left all alone with a laptop? When I was teaching, there was always a tech person on hand to bail me out. But that was when computers in schools was being introduced. I don't know if that is still the case or not. I do know that the students know w-a-y more than I can even imagine.
My local library has a hired staff position for technology help for the community. Thety used to have scheduled classes,but that is now changed to individual 'tutoring' by appointment. I am going to meet with a young man on Tuesday for my next help session. (already had one lesson last fall). I have a new list of questins for him, and I will take my laptop with me.
Does your library have such a program available?