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@robin615

I agree. the best security is to email a clear list of queries before each visit.
If you don't have print proof then ask for the nurse's/receptionist name and also ask them to repeat what you are requesting or advising. At teh end of each such contact I suggest you say "I would like to confirm the main points of this call..."

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Replies to "I agree. the best security is to email a clear list of queries before each visit...."

@robin615 That's a great idea, but unfortunately doctors are forced to see so many patients these days that I think if you tried to stop to "confirm", they would probably be very brusque as they rushed out the door. I do find the portal for me is the best means of communication with most of my doctors.
JK