@colleenyoung Hi Colleen! I wanted to let you know that I followed up as you suggested and used the link you provided to get in touch with the Office of Patient Experience to share with them my disappointment with the Mayo experience. I am hoping they will indeed call to follow up as they stated they would. Thank you for sharing this information and for encouraging me to reach out with honesty. I also sent a note to the doctor asking her who she would recommend I see next, but there has been no communication from her office.