some  people  just do not understand  or even want to understand     I have put a program on my phone  called live transcrip  which  has been a help  but also  it has problems  with some voices   and is interesting to see what they are hearing over what is actually being said       of late I have had several doctors appointments  and  the doctors and nurses  have  thanked me  for  acually helping them     I also carry a pad of paper  and  if having problems  understanding  ask  who  I am talking to to write  it dowm     again  some will cooperate and others think  different   Ned Kronberg