@bookysue
When I started to work for an Orthopaedic group many years ago and it became increasingly hard to hear on the phones, I asked my IT office and management to look into a Captel system for the office. They did not want to go to the expense for one person which was fine with me. I said you can keep me in my current job or have me do something else. They just removed the phone from my desk. I did what I always did...billing department....just did not have to talk to patients via phone. This particular outfit was very caring and accommodating and the people I worked with so helpful and understanding. They knew I didn't understanding loud speakers and pretty much remembered to tell me what was being said. I lucked out and stayed there until I retired.

FL Mary