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Solutions: Live Transcribe reset and Zoom captions

Hearing Loss | Last Active: Oct 7, 2020 | Replies (13)

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@sag

Does anyone use Ava.me which is a speech to text app. for Zoom meetings? According to someone at Ava, it works best if everyone has the Ava app downloaded on their phone and there's a strong internet connection. Everyone at my meetings has the app but the problem is that the transmission stops frequently, sometimes for a brief period and sometimes 10 or 15 minutes and returns w/o any action on my part. The transmission disappears for everyone at the meeting also. I don't know if the time frame and participants is the same for everyone. Has this happened to anyone else?

Also in relation to how Live Transcribe works with a Zoom meeting, I went to the two URLs Erika mentioned above but they seemed to be steps for opening the app. When I first heard about Live Transcribe, I assumed you had to download it so I must've done that from the Apple app store since I read that Live Transcribe is only for Apple. I think there was a charge. Does everyone in the Zoom meeting have to have the Live Transcribe app and have it open for me to read the text?

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Replies to "Does anyone use Ava.me which is a speech to text app. for Zoom meetings? According to..."

@sag Technical issues are so frustrating, especially when they get in the way of doing work.

Here are a couple of links that offer online help.

- How to integrate Ava captions into Zoom (see troubleshooting at the bottom of the page https://intercom.help/ava/en/articles/3847171-how-to-integrate-ava-captions-into-zoom

- Zoom Live Transcription https://documentation.its.umich.edu/node/2062

You said that you spoke with someone at AVA. What did they suggest?

Erika