@terryflys4 Here's a concrete example of what I'm talking about in my prior reply. On April Fools day this year, when NYC was in the height of the pandemic here, I fell, went to the ER, diagnosis - fractured wrist. Surgeon did a procedure on my wrist and arm. I pulled out my cell phone to use the Otter app to understand what he was saying. He told me I couldn't do that. I said "why not?" He; "it is against hospital policy".. I said, then please step away and pull off your mask because I can't hear otherwise, which he did, and I was able to manage that. Days later, after recovering from the trauma of the fall, I consulted with Toni Iaccolucci of HLAA, she spoke with the hospital's "patient services" (I don't have the proper name of the Dept immediately handy) who said they would talk with the surgeon. This was important to me not only because of the advocacy needed in hospitals generally, but personally as I had to meet with him for follow up. Together Toni and I worked with that hospital department on getting the cooperation of the surgeon. Follow up app't with the surgeon was no problem. I was able to use my Cell with the app.