@ltecato I agree that voice phone messages may not be the best means of communication. Fortunately, there is technology to help but ideally, the medical profession needs to be more aware of our needs. I suggest you talk this over with your "professional" and suggest text or email is your preferred method of communication. If they are insensitive to your needs, or don't want to bother with accommodations, then you need to find new "professionals". Nothing will change unless enough of us continue to advocate for ourselves. I've had similar problems while in the waiting room of an ENT office. I try to sit real close to the door where the "professional" comes out to tell you when you're next. They need to say "Appointment For..." before just blurting out a name. They also need to go out into the waiting area instead of just standing by that door. We need to let them know what we need. It's a constant battle.
Tony in Michigan