We had the opportunity to meet Dr. Victor Montori who started the patient revolution site and wrote the book about it. Really a caring and patient oriented doctor - interesting too.

@rwinney I agree. I believe it is management in companies pushing the medical staff i.e. doctors, nurses, and therapists to meet the quota for the number of patients seen in a day. It depends on the setting but I strongly think it is not about the quality of care anymore. It is about $$$ and not the patients. I understand companies need to make enough money but to the point where they push their staff to not even have time for breaks? Many times the medical staff take the extra time in order to keep their patients safe at the expense of not taking a break. They are the uncredited heroes who have to listen to patient complaints. Little do the patients know most of the complaints they have are due to management decisions. What has happened to healthcare? I believe most individuals, i.e. medical staff care and not the companies.
At the bottom of the services, we have the healthcare providers i.e. doctors, nurses, and therapists who have to a abide by management in order to keep their jobs. I have seen this through my work experience. That is why I am an advocate for myself and my 90 year old mother. The medical staff simply does not have the time.