@sears they have one call in number and the people that answer the phone are the only ones you can talk to. I had something weird happen with my S1 nerve that made the pain so unbearable I was literally crying for days, I must have moved wrong. I called “the number” to see if I could get an emergency appt. Nope. I should buy some OTC lidocaine patches until my next appt. That was a rough couple of weeks. I iced and TENS’d and went to the bathroom. Didn’t leave that spot on the couch. Almost sounds made up but it isn’t. Maybe in some people’s minds I was just looking for more drugs for a high. I’m one of those people who don’t get the “high” from this painkiller which I’m grateful for. It does allow me to walk at least half an hour a day and use some light weights so I don’t atrophy totally all over my body. I can contribute at least a little to my husband and fur baby by washing dishes and clothes, making the bed, and usually walking the dog mid-day.