In reply to imallears, we live near a tiny town on the Oregon coast, and Charter, now Spectrum, is the only choice other than CenturyLink (used to US West, commonly known as "US Worst" due to poor service). We actually have more stable service in a very rural location with more than a quarter mile of line to reach us here than we had living in the Portland metro area with CenturyLink. I had followed all the instructions to activate closed captions, but it seems that Spectrum had left out an important step. It took months of trying to get through to a real person to fix the problem. FWIW, we have very stable phone and internet, but TV freezes frequently--always during something you're trying to watch instead of commercials, of course! Once I finally got the REAL instructions to set up closed captions, they work fine. In some locations here, ours included, CenturyLink doesn't offer TV, which means zero TV, so Charter/Spectrum is very common...and has tons of complaints, probably because they're really the only universal game in town. Most months, we pay more for Charter than we do for heat--it's our single most expensive utility.