kmgiamei, it's unfortunate that you're not having good results with pairing to your phone. This is why its important to try to stay on top of the technology. I believe Resound was the first to pair an Apple phone to BOTH hearing aids without the need for an auxiliary device. Being able to use both ears to hear on the phone makes sense since that is the way we're meant to hear. That is why many folks with hearing loss do better when using the speakerphone feature. There are other devices (streamers) that can be used with your hearing aid that will give hearing into both ears. You may want to talk with your hearing care professional to discuss options. What's bad is that these auxiliary devices are expensive. Add that on top of what we pay for hearing aids and its no wonder people may not be doing well on the phone. There's also the problem with brands that the audiologist will work with. You may find that, for example, Signia brand may be a good product that you'd like to try. If your audiologist does not sell that brand, you may want to find another audiologist instead of trying to be sold on a product that they sell. This is not to say that a competitive product will not work as well, but you may regret the decision later on.
Tony in Michigan