← Return to closed captioning lost and little or no help from Directv

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@debbiefili

I have Direct TV, and reset my system when the captions disappear or become hard to follow. My TV and Direct TV are plugged in the same extension and I turn the power off to both for about a minute. When they come back Direct TV checks for updates and checks my system-takes a few minutes. The captions reappear and all is well for a while until it starts to do it again. My receiver has not been replaced in at least 5 years, and it may be the reason I have this problem.

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Replies to "I have Direct TV, and reset my system when the captions disappear or become hard to..."

Funny – after much messaging and a lengthy phone call with Directv with no results, my neighbor said did you reboot your system? Duh. Did that and CC came back. So why didn't any of the experts at Directv tell me to reboot?! We have Directv only so my husband can watch the Cleveland Browns struggle; otherwise I would cancel their service.

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