Thanks Tony. Keep us posted on what you learn. The challenging voice issue is something many people don't understand. It happens as a result of poor hearing over many years. It's often referred to as 'deaf speech'. That is not an insult to deaf people, but it's a reality. When you lose hearing, or never had good hearing from birth or early childhood, you are not aware of certain sounds. Speech therapy can help with children, but it takes a huge effort. When we lose hearing, it's generally in the high frequencies, generally the consonant sounds (all sounds other than vowels). Consonants basically define words. Vowels don't, but they give speech power. Here's the difference: _u_ _ _ e (Vowels) vs p_rpl_ (consonants) Here's another one: _o_o_ _y_ _e. (y can be a vowel.) That's a 4 syllable word. vroom vroom is a hint. Now if I give you the vowels you can probably figure it out. m_t_r c_cl_ Reality is, when you don't hear sounds like s, th, f, n, m, c, etc. you tend to omit them from speech and your speech gets distorted.There are lots more of those soft sounds, but you get the idea. Deaf speech also tends to be nasal, which makes it even harder to understand. And, for those of us with adult onset hearing loss it's a huge barrier. We have to circumvent that barrier as best we can if we associate with other people with hearing loss. A good CART provider can usually translate it pretty well. Crossing my fingers that Zoom will get the message about captioning. CART is wonderful, but it's expensive to provide.