I have a caption call phone but it does not work very well..... often translation is incorrect and since my part of the conversation is not printed I'm left to try and figure out what was said. I have been paying several monthly bills over phone but may have to go to online accounts now. Did not really need the caption phone a few months ago but I am trying to work more with it now and get used to the errors. Will look into the Captel phone.... thanks. Judy