My husband's first hearing aids were from a company called Mcdonalds Hearing in Sacramento. Don't know if they are in other states but avoid them. When he tried to return the aids (within the time allowed for return) they gave him a really hard time. After a second try they took them back but then stalled us on the refund for six months with one excuse after another. We had charged the aids on a credit card. Finally I called the credit card company, spoke with someone in the fraud department and in 48 hours we had our money back. After this experience I would suggest always get everything in writing, have a signed document showing the time allowed for refund (and make sure there is a trial period), and if possible use a credit card to pay. Oh and if they take the aids back and promise a refund "soon" get a signed receipt for the aids you returned as proof of return.