@barbb
Hi,
I have been using Innocaption since it’s inception and I also have a Captel phone. I rely 90% on Innocaption. I find it pretty accurate. What I like about the Innocaption+ (the up to date version) is that, if there are no captioning operators available it will switch to ASR...automatic speech recognition. You also have the option to have your cell phone number automatically forwarded to the Innocaption number when the phone rings. I can hear the voice which helps when you are reading the captions. When you download it from the play store it transfers over all your contacts. It keeps logs of your conversations until you delete them..same as the Captel phone. The voices on the Innocaption are usually female. If you do download it, practice with someone until you get the hang of it. Their support system is amazing. I have a good microphone on my Samsung Galaxy which helps.

FL Mary