@julieo4
Thank your for your reply. As a 77 year old who has all the high risk categories, I can not safely venture from my home; my doctors strongly recommend that I leave my home only for essentials for myself and veterinary appointments for my cats. Going to Best Buy for Geek Squad is far too risky (the techs would need to actually use/see my computer to determine the issues). The Lenovo CPU tower is far too heavy and bulky for me to lift/carry). Quick "watch what I am doing" easily forgotten oral "instructions" do not work for me. I have always relied up/needed printed large font hard copy, fully detailed step by step instructions, with photos/diagrams. Unfortunately, I cannot view Zoom on my Lenovo - even after multiple access attempts Zoom will not accept my computer speakers (Zoom keeps insisting on providing a link to "my" microphone which does not exist/nor does a camera) The desktops I viewed at Best Buy were not equipped with cameras or microphones . The Best Buy Sales sales dept staff never mentioned either when I was selecting my new desktop in December. I cannot use laptops -- their "keyboards" are awkward, uncomfortable and very tiring (legacy of multiple surgeries of all 10 fingers and both hands years ago). Thanks again for responding.