I have a Caption Call phone but I can no longer hear on that either. I rely totally on the captioning which is very often incorrect and I cannot figure out what the person speaking means. Since I have a lot of phone appointments with doctors one of my daughters comes over, talks with the doctor and I try to make out what the captioning means. Daughters are sometimes not available though and then it is a real struggle. Now I just tell the doctor the problem and that there will be pauses while I try to figure out what he/she actually said. Then I repeat back to the doctor what I think was said. So far each doctor has been quite patient. I am not tech savvy at all but there has got to be something better out there. I will research the Captel phone....... thanks for responding. Judy