@sundance6 When I received a survey from Mayo after my spine surgery, I did more than just fill out the survey. The cover letter was written by the CEO who at that time was Dr. John Noseworthy. I had nothing but praise for the skill and compassion of my surgical team, and I wrote a letter about them to Dr. Noseworthy. I think it is important to recognize and appreciate the people who make a difference in your life. Having a team that cared about me helped me get through it all. To my surprise, I received a personal letter back from Dr. Noseworthy thanking me for my letter and telling me that he appreciated and recognized my surgeon as one of Mayo's best. When I got to my 6 week post op follow up, I gave my surgeon a copy of that letter and the one I had written to Dr. Noseworthy, and he was happy to have the letters and thanked me. I went on to express my gratitude even more. They say a picture is worth a thousand words..... Here's my story. https://sharing.mayoclinic.org/2019/01/09/using-the-art-of-medicine-to-overcome-fear-of-surgery/