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@heartbreaker

I have some points for the provider: take the new patient on time; don't interrupt when she's talking; make sure your receptionist greets the new patient promptly and smiles; tell the patient how to get in touch with you: phone, patient portal, FAX, never? This will help the patient know she made a good choice.

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Replies to "I have some points for the provider: take the new patient on time; don't interrupt when..."

@heartbreaker So many good points! Some doctors are so frustrating, taking forever getting back to portal messages, etc. I plan to mention this to my PCP in October when I have an appointment. My doctors at MGH always respond promptly, but I can wait a week, even more, to hear back from my PCP.
JK