I'm so sorry about your negative experience at Mayo with the person in neurology. Please, don't give up. I recommend that you call the neurology department back and ask to speak with a doctor or the nurse. Then, let that person know your health problem, as well as the way you felt treated the first time you called. I know that Mayo encourages open communication and treating people with respect, so they people in charge need to have your information. Thanks so much for sharing your experience.