I am glad you asked this questions because I don't always get around easily myself and I will be there alone.I called my hotel w/my concerns for my upcoming visits and the lady got pretty annoyed with me and hung up without even ending our conversation. I mean, this is the first time I will have had to use the underground subway system etc and I have no clue. I reach for any clues etc anyone gave me as to how to navigate my way around. I was told there are signs and benches. Not one person told me there would be escorts available. Even the shuttle is a bit of a walk from where some of us will be staying and the fact that many appointments start at 7 am and the shuttle starts at 6:45 I wonder if I would get there on time. Even if I walk am I going to get there on time being that I walk slowly because I tire quickly from one disease and have knee problems due to arthritis. The woman at the hotel and the woman at the hospital who also seemed annoyed that I would even ask, off handedly say, "its only a 10 to 15 minute walk!" For a healthy person thats well and good, but if one struggles its hard, sometimes too hard. And what Uber or taxi service is going to want to drive someone 2 or 3 blocks? My biggest concern is how Im going to get to my last two appointments app a mile and a half away. How good is the taxi service? Does anyone know? Why do they schedule appointments so early when the shuttle starts at 6:45, the subway opens at 6:30? Not everyone has someone with to get them around. Quite honestly Im almost afraid to go at all because of the experience Ive already had with the two ladies. Will they treat me as an annoyance when I get there? They have to realize number one that it is kind of scary and overwhelming for someone who has never been there. Number two why don't they tell us about this site where we can get questions answered so we don't have to 'bug' them?